When Not to Hit 'Reply All'
By Dave Johnson | August 18, 2011
from bnet.com
Now that email has been around for 30 years or so, you’d think that common messaging activities — like using the Reply and Reply All buttons — would just be common sense. Alas, based on all the pain I see at work, in email from BNET readers, and out there on the Web in general, it’s clearly not the case. Here’s my take on when and how you should use Reply and Reply All to avoid causing problems in the office.
Use Reply All
In general, all the time. What? That’s crazy, right? Nope. Someone crafted the addressees in the email you are reading for a reason, and respect that. I’m referring, of course, to typical email threads with a small group of people — there are exceptions, and I’ll get to those in a moment. But if you click reply to a mail with a bunch of addressees on it, you identify yourself as either clumsy and thoughtless or someone who doesn’t respect the people on the CC line enough to include them in the conversation. Which of those would you like to be known as?
Use Reply
When an email has an extremely wide distribution — such as to an entire division. Don’t ever reply all to a request for information from an admin, for example. You’ll annoy hundreds of people and probably start a firestorm of “stop replying all” messages that will only make matters worse.
When you need to narrow the focus of the conversation. If there are a half-dozen people on the thread and you want to branch the subject or interject something confidential or sensitive, be highly aware of whom you are cc’ing.
Don’t Use Either
If you’re inclined to make a joke at someone’s expense, say something impolitic, or be otherwise insensitive, don’t. I’ve heard advice like “be sure to narrow the audience if you’re going to say something at the expense of someone cc’d on the mail,” but that is just dumb. Remember that email lives forever, and it can be forwarded — accidentally or intentionally — without your permission at any time. Don’t risk it.
MY THOUGHTS
Discernment - that's the key. You need to identify what's private and public. You should find out if the readers are mature enough to handle touchy subjects, if they are professional enough not to take anything personally.
The best advice - don't write anything you wouldn't want to read yourself. If it's important but subject to misunderstanding, pick up the phone or visit the other person.
Wednesday, September 14, 2011
Wednesday, July 13, 2011
HOW TO HANDLE YOUR EMAILS
HOW TO HANDLE YOUR EMAILS
from the article 'The 7 Habits of Highly Effective Emailers'
By Laura Vanderkam | July 6, 2011
Email doesn’t have to consume your life. Here are 7 ideas for turning email into the tool it is, rather than the be-all and end-all of your days.
1. Lower the volume. When you email the same people too many times per day, they pay less attention. Ideally, your emails will be like eagerly awaited letters that, as a kid, you used to check the mail box for (remember that?)
2. Don’t ask to be kept “in the loop.” Trust your employees to do their jobs without your constant oversight. If you don’t think they’ll execute against goals you’ve set unless you’re cc-ed on every email, get a new team.
3. Return email in batches. Rather than answer each email as it comes in, set windows twice per day (when you’re not concentrating on more focused work) when you can crank out 10 replies at once.
4. Be clear. If something could be misconstrued or misunderstood, requiring a 20-email chain to clarify, pick up the phone or go talk in person.
5. Spell correctly. Use correct grammar. Not only does it look more professional, in this day and age you never know when emails will wind up in the newspaper or forwarded somewhere you never intended. You’ll look like a fool if you type like a tween sending texts.
6. Leave the iPhone or Blackberry at your desk sometimes. You don’t need to check email in line at the deli counter. Really. It can wait. Say hi to the person making your sandwich instead.
7. Remember, email is not your job. Like meetings and conference calls, it is a tool to do your job. If all you’re doing is filing and answering emails, you’re probably not getting anywhere. Focus on results, not your inbox, and you’ll get a lot more done.
How much time do you spend on email each day?
MY THOUGHTS
Hear! Hear! 'Email is not your job' It is your tool. By following these tips you can manage your emails, having control over them instead of the other way around. Depending on the nature of your job, I think it is best to schedule when to open and read your mails.
from the article 'The 7 Habits of Highly Effective Emailers'
By Laura Vanderkam | July 6, 2011
Email doesn’t have to consume your life. Here are 7 ideas for turning email into the tool it is, rather than the be-all and end-all of your days.
1. Lower the volume. When you email the same people too many times per day, they pay less attention. Ideally, your emails will be like eagerly awaited letters that, as a kid, you used to check the mail box for (remember that?)
2. Don’t ask to be kept “in the loop.” Trust your employees to do their jobs without your constant oversight. If you don’t think they’ll execute against goals you’ve set unless you’re cc-ed on every email, get a new team.
3. Return email in batches. Rather than answer each email as it comes in, set windows twice per day (when you’re not concentrating on more focused work) when you can crank out 10 replies at once.
4. Be clear. If something could be misconstrued or misunderstood, requiring a 20-email chain to clarify, pick up the phone or go talk in person.
5. Spell correctly. Use correct grammar. Not only does it look more professional, in this day and age you never know when emails will wind up in the newspaper or forwarded somewhere you never intended. You’ll look like a fool if you type like a tween sending texts.
6. Leave the iPhone or Blackberry at your desk sometimes. You don’t need to check email in line at the deli counter. Really. It can wait. Say hi to the person making your sandwich instead.
7. Remember, email is not your job. Like meetings and conference calls, it is a tool to do your job. If all you’re doing is filing and answering emails, you’re probably not getting anywhere. Focus on results, not your inbox, and you’ll get a lot more done.
How much time do you spend on email each day?
MY THOUGHTS
Hear! Hear! 'Email is not your job' It is your tool. By following these tips you can manage your emails, having control over them instead of the other way around. Depending on the nature of your job, I think it is best to schedule when to open and read your mails.
Friday, January 21, 2011
What is Business Etiquette?
What is Business Etiquette?
Initial Author: Mary White
The word etiquette refers to the norms and standards for behavior that govern socially acceptable behavior in a given situation. Business etiquette focuses on actions deemed appropriate in professional settings. By getting in the habit of behaving in a manner consistent with the principles related to good business etiquette, you'll be more likely to make an excellent impression on people you encounter on a daily basis.
Basic Business Etiquette Tips
Avoid Improper Cell Phone Usage
One of the most prevalent etiquette problems in the modern business world is related to cell phone usage. Too frequently, people breach proper business etiquette by leaving their telephones on during meetings; taking calls while in the middle of conversations with clients, co-workers, and even supervisors; carrying on loud cell phone conversations while in office building elevators; and using cell phones in additional inappropriate situations. With the widespread adoption of cell phone usage, many people have lost sight of the fact that the person who is in front of you at a given point in time deserves your full attention. Ignoring or postponing the person who is with you to take a call from someone else is rude, and conveys a general lack of respect. It's also disrespectful and inappropriate to inflict your telephone conversations on other people. If you want to make a positive impression, you should limit your cell phone conversations to times and places where they are not disruptive or intrusive to others.
Wear Appropriate Attire
Dressing in a manner appropriate for your company, position, and activities is essential at all times. As a professional, the image you convey sends a message to others about you and the organization you represent. When you dress in an appropriate manner, people are likely to form positive impressions about your abilities and the professionalism of the organization you represent. If your image is less than professional, however, people will assume the same is true about your abilities and actions.
Be On Time
Punctuality is an important component of business etiquette. Developing a pattern of being late or getting in the habit of keeping people waiting sends a very unprofessional message. Individuals who have the habit and reputation for punctuality tend to be viewed much more favorably by colleagues, customers, and clients than those who have problems with timeliness.
Watch Your Language
If you want people to view you as a professional, it's important to conduct yourself as a professional at all times. You should avoid using any form of profanity or swearing in business settings or when you are in the company of business associates in other environments. It's also vital to avoid telling off-color jokes of any type. Making inappropriate remarks or using language that is not appropriate in a professional environment sends a negative message about your judgment and professionalism.
Use a Proper Telephone Greeting
While there isn't one right way to answer your office or cell phone, there are certainly number of wrong ways to greet callers. When you answer the telephone, it's important to remember that the words you use and the attitude your tone of voice conveys can be the first impression you make on a new contact.
Sound professional, positive, and sincere when you answer the phone. Greet the caller, state the name of your company, follow with your name, and conclude by offering to help the caller.
Develop a Professional Handshake
In the business world, people often form initial impressions of other people based on their handshake. When you meet a new person, or greet a business associate in a formal setting, it's advisable to extend your hand and offer a firm handshake.
Actions Speak Louder Than Words
Don't lose sight of the fact that the way you conduct yourself is the foundation on which other people form their opinions of you. You can claim to be committed to customer service, but if you don't behave in a manner that conveys respect to your customers, you will not be seen as an effective service provider. You can tell your boss that you're ready for a promotion, but if you don't dress and act the part, you'll never be viewed as management material.
The way you behave sends a much stronger message than the words you speak. By adopting and following these basic business etiquette tips, you'll be on your way to making sure that your actions send the right messages to the right people all the time.
MY THOUGHTS
one of the things that can help us follow these business etiquette tips is to remember that we are not at home. at home, we may be given the freedom to be too relaxed. rowdy, even. but not at work. there are rules. and we can't just bring our own rules in.
Initial Author: Mary White
The word etiquette refers to the norms and standards for behavior that govern socially acceptable behavior in a given situation. Business etiquette focuses on actions deemed appropriate in professional settings. By getting in the habit of behaving in a manner consistent with the principles related to good business etiquette, you'll be more likely to make an excellent impression on people you encounter on a daily basis.
Basic Business Etiquette Tips
Avoid Improper Cell Phone Usage
One of the most prevalent etiquette problems in the modern business world is related to cell phone usage. Too frequently, people breach proper business etiquette by leaving their telephones on during meetings; taking calls while in the middle of conversations with clients, co-workers, and even supervisors; carrying on loud cell phone conversations while in office building elevators; and using cell phones in additional inappropriate situations. With the widespread adoption of cell phone usage, many people have lost sight of the fact that the person who is in front of you at a given point in time deserves your full attention. Ignoring or postponing the person who is with you to take a call from someone else is rude, and conveys a general lack of respect. It's also disrespectful and inappropriate to inflict your telephone conversations on other people. If you want to make a positive impression, you should limit your cell phone conversations to times and places where they are not disruptive or intrusive to others.
Wear Appropriate Attire
Dressing in a manner appropriate for your company, position, and activities is essential at all times. As a professional, the image you convey sends a message to others about you and the organization you represent. When you dress in an appropriate manner, people are likely to form positive impressions about your abilities and the professionalism of the organization you represent. If your image is less than professional, however, people will assume the same is true about your abilities and actions.
Be On Time
Punctuality is an important component of business etiquette. Developing a pattern of being late or getting in the habit of keeping people waiting sends a very unprofessional message. Individuals who have the habit and reputation for punctuality tend to be viewed much more favorably by colleagues, customers, and clients than those who have problems with timeliness.
Watch Your Language
If you want people to view you as a professional, it's important to conduct yourself as a professional at all times. You should avoid using any form of profanity or swearing in business settings or when you are in the company of business associates in other environments. It's also vital to avoid telling off-color jokes of any type. Making inappropriate remarks or using language that is not appropriate in a professional environment sends a negative message about your judgment and professionalism.
Use a Proper Telephone Greeting
While there isn't one right way to answer your office or cell phone, there are certainly number of wrong ways to greet callers. When you answer the telephone, it's important to remember that the words you use and the attitude your tone of voice conveys can be the first impression you make on a new contact.
Sound professional, positive, and sincere when you answer the phone. Greet the caller, state the name of your company, follow with your name, and conclude by offering to help the caller.
Develop a Professional Handshake
In the business world, people often form initial impressions of other people based on their handshake. When you meet a new person, or greet a business associate in a formal setting, it's advisable to extend your hand and offer a firm handshake.
Actions Speak Louder Than Words
Don't lose sight of the fact that the way you conduct yourself is the foundation on which other people form their opinions of you. You can claim to be committed to customer service, but if you don't behave in a manner that conveys respect to your customers, you will not be seen as an effective service provider. You can tell your boss that you're ready for a promotion, but if you don't dress and act the part, you'll never be viewed as management material.
The way you behave sends a much stronger message than the words you speak. By adopting and following these basic business etiquette tips, you'll be on your way to making sure that your actions send the right messages to the right people all the time.
MY THOUGHTS
one of the things that can help us follow these business etiquette tips is to remember that we are not at home. at home, we may be given the freedom to be too relaxed. rowdy, even. but not at work. there are rules. and we can't just bring our own rules in.
Saturday, August 29, 2009
business etiquette on the phone
Business Phone Etiquette
Get Voicemail, Automated Attendants and Phone Features Working For You
By James Bucki, About.com
Today's sophisticated business phone systems can do more harm than good if proper business phone etiquette is not employed. Simply put: Treat your callers in a way that you would want to be treated on a business telephone call. The main areas of business phone etiquette are listed below and they will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using.
Business Phone Etiquette to Transfer a Call
Proper business phone etiquette can make a positive impression on your callers. Transferring a telephone call is more than just knowing what buttons to push on your telephone system. The business telephone etiquette that you and your employees use directly reflects upon the image that your business portrays. Learn how to professionally transfer a call without frustrating your caller
1. Explain Why
Explain to the caller why you need to transfer the call. Reasons may include: the caller reached the wrong department (or wrong number), the caller has questions that only another department can answer, or you do not have authority to make the decision the caller is seeking. Regardless, make sure the caller knows "why" and that you are not just passing-the-buck.
2. Give Your Info First
First give the caller your name and extension in case you get disconnected. This will give the caller a sense of importance and that you are personally concerned about the caller's situation. Secondly, tell the caller the name of the person (or department) and extension number that you need to transfer the call to. And, remember to always be pleasant.
3. Ask Permission
At this point, ask the caller for permission to initiate the transfer. This will give the caller a chance to ask any other questions and give them a feeling of control.
4. Wait for an Answer
Do not blindly transfer the call as soon as you hear the other phone ring. Wait for the other person to answer and explain to them the reason for the transferred call. This will give the other person a chance to prepare for the call and the caller will not have to explain the situation all over again.
5. Make an Introduction
Return to the caller and announce the name and/or department that you will be transferring the call to. Thank the caller for their patience and ask if there is anything else that you can do.
6. Complete the Transfer
At this point you can complete the transfer by connecting the caller and the other person or department. Remember to end your connection by hanging up the phone or disconnecting your head set.
MY THOUGHTS
How many times have you felt utter frustration when calling an office and you get transferred from one line to another - in a very unprofessional manner? Our frustrating experiences on business phones should be our main motivator when we handle the calls ourselves - even if the call got to you by mistake. Business etiquette on the phone is essential. If we can have information on the number of customers we lost becasue of the lack of business phone etquette, we will invest in training everyone on how to handle phone calls. If music is the window to our souls, the phone is the window to our businesses.
Get Voicemail, Automated Attendants and Phone Features Working For You
By James Bucki, About.com
Today's sophisticated business phone systems can do more harm than good if proper business phone etiquette is not employed. Simply put: Treat your callers in a way that you would want to be treated on a business telephone call. The main areas of business phone etiquette are listed below and they will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using.
Business Phone Etiquette to Transfer a Call
Proper business phone etiquette can make a positive impression on your callers. Transferring a telephone call is more than just knowing what buttons to push on your telephone system. The business telephone etiquette that you and your employees use directly reflects upon the image that your business portrays. Learn how to professionally transfer a call without frustrating your caller
1. Explain Why
Explain to the caller why you need to transfer the call. Reasons may include: the caller reached the wrong department (or wrong number), the caller has questions that only another department can answer, or you do not have authority to make the decision the caller is seeking. Regardless, make sure the caller knows "why" and that you are not just passing-the-buck.
2. Give Your Info First
First give the caller your name and extension in case you get disconnected. This will give the caller a sense of importance and that you are personally concerned about the caller's situation. Secondly, tell the caller the name of the person (or department) and extension number that you need to transfer the call to. And, remember to always be pleasant.
3. Ask Permission
At this point, ask the caller for permission to initiate the transfer. This will give the caller a chance to ask any other questions and give them a feeling of control.
4. Wait for an Answer
Do not blindly transfer the call as soon as you hear the other phone ring. Wait for the other person to answer and explain to them the reason for the transferred call. This will give the other person a chance to prepare for the call and the caller will not have to explain the situation all over again.
5. Make an Introduction
Return to the caller and announce the name and/or department that you will be transferring the call to. Thank the caller for their patience and ask if there is anything else that you can do.
6. Complete the Transfer
At this point you can complete the transfer by connecting the caller and the other person or department. Remember to end your connection by hanging up the phone or disconnecting your head set.
MY THOUGHTS
How many times have you felt utter frustration when calling an office and you get transferred from one line to another - in a very unprofessional manner? Our frustrating experiences on business phones should be our main motivator when we handle the calls ourselves - even if the call got to you by mistake. Business etiquette on the phone is essential. If we can have information on the number of customers we lost becasue of the lack of business phone etquette, we will invest in training everyone on how to handle phone calls. If music is the window to our souls, the phone is the window to our businesses.
business etiquette on gift giving
8 Gifts You Should Never Give to Your Boss or Co-Workers
Business Etiquette - Guidelines for Giving Your Boss a Gift
By Lahle Wolfe, About.com
What Not To Give Your Boss or Co-Workers
There are no formal business etiquette “rules” that require anyone to give a gift to a co-worker or boss, but many people do exchange gifts at work. It is important to remember that giving the wrong gift can convey a message that is too personal, romantic, or even offensive. You also run the risk of making the recipient feel uncomfortable if they do not offer you a gift in return, or alienating co-workers if your gift is showy.
Deciding on the right gift to give can be difficult, but the following gifts are never right:
1. ”Adult” Items: Items that could be considered sexual in nature are inappropriate (and may even be illegal) in the workplace. Anything “adult” in nature should never be given in the workplace setting – even to the closest of co-workers. This not only includes the obvious like pornography and adult “toys,” but also includes artwork, books, and any image or rendering that depicts nudity or that may suggest a sexual act.
2. Gifts That Carry a Discriminating or Demeaning Message: Never give gifts that could be considered offensive to women, minorities, or any race, culture, groups, or individual with disabilities – even if presented in the “spirit of fun.” This includes cards, gifts, artwork, caricatures, publications, and any other item that could be interpreted as stereotyping or discriminatory.
3. Politically-Oriented and Religious Gifts: Unless someone has specifically asked for a particular political or religious item, book, or gift, do not try to guess on one. If you do honor a specific request, keep in mind that the item could still offend someone else in the office and give it wrapped and in private.
4. Personal Care Products: Grooming items and sundries are generally too personal to give, especially when given to a member of the opposite sex. This includes body and skin care products, perfumes, toothbrushes, hairbrushes, and shaving sundries. That scented hand lotion you love might seem like a good idea but when given to a person with allergies or asthma you are giving a gift that cannot be used.
5. Intimate Clothing: All under garments, and in most cases, any articles of clothing except for hats, scarves, or gloves are not good gifts to give co-workers or your boss. A corporate T-shirt is acceptable, but may seem a bit on the “cheap” side.
6. Romantic Jewelry: If you give jewelry, stick to small, casual items and give them only to members of the same sex unless the gift is being given by a group.
The key to remember when giving jewelry is that some items may be interpreted as a romantic gesture, especially if the jewelry is expensive. The best jewelry items to give are inexpensive or moderately priced watches (including pocket watches) or simple, trendy bracelets or pins. Pearls, diamonds and gemstones are generally not a good idea if the gift is intended as a casual gesture.
7. Flowers: Do not give roses. It is better to give poinsettias, “lucky” bamboo, or other plants instead of flowers. They last longer and cannot be interpreted as a romantic gesture.
Casual flowers like daisies, wildflowers, or bulbs the turn into blooms are also fine. (Hint: No one really likes a chia pet.)
8. Cash: Never give your boss or a co-worker cash (but gift cards are acceptable). Cash should only be given by the company or employer when it is given as a taxable bonus, not as a personal gift.
Business Gifts Etiquette Tips: Giving no gift at all can be better than giving the wrong gift. A good rule of thumb is to ask yourself if the gift is something you would let a child see (even if they would not enjoy the gift itself). If you would not let a child see the gift, it may not be appropriate to give to someone at work.
MY THOUGHTS
I agree - giving no gift at all is better than giving the wrong gift. This is a very valuable business etiquette tip on gift giving. I guess a basic rule would be to be more discerning - consider the lifestyle, likes and dislikes of the person you're giving the gift to. This business etiquette tips on gift giving at work clearly suggests considering our relationship with the recipient.
Business Etiquette - Guidelines for Giving Your Boss a Gift
By Lahle Wolfe, About.com
What Not To Give Your Boss or Co-Workers
There are no formal business etiquette “rules” that require anyone to give a gift to a co-worker or boss, but many people do exchange gifts at work. It is important to remember that giving the wrong gift can convey a message that is too personal, romantic, or even offensive. You also run the risk of making the recipient feel uncomfortable if they do not offer you a gift in return, or alienating co-workers if your gift is showy.
Deciding on the right gift to give can be difficult, but the following gifts are never right:
1. ”Adult” Items: Items that could be considered sexual in nature are inappropriate (and may even be illegal) in the workplace. Anything “adult” in nature should never be given in the workplace setting – even to the closest of co-workers. This not only includes the obvious like pornography and adult “toys,” but also includes artwork, books, and any image or rendering that depicts nudity or that may suggest a sexual act.
2. Gifts That Carry a Discriminating or Demeaning Message: Never give gifts that could be considered offensive to women, minorities, or any race, culture, groups, or individual with disabilities – even if presented in the “spirit of fun.” This includes cards, gifts, artwork, caricatures, publications, and any other item that could be interpreted as stereotyping or discriminatory.
3. Politically-Oriented and Religious Gifts: Unless someone has specifically asked for a particular political or religious item, book, or gift, do not try to guess on one. If you do honor a specific request, keep in mind that the item could still offend someone else in the office and give it wrapped and in private.
4. Personal Care Products: Grooming items and sundries are generally too personal to give, especially when given to a member of the opposite sex. This includes body and skin care products, perfumes, toothbrushes, hairbrushes, and shaving sundries. That scented hand lotion you love might seem like a good idea but when given to a person with allergies or asthma you are giving a gift that cannot be used.
5. Intimate Clothing: All under garments, and in most cases, any articles of clothing except for hats, scarves, or gloves are not good gifts to give co-workers or your boss. A corporate T-shirt is acceptable, but may seem a bit on the “cheap” side.
6. Romantic Jewelry: If you give jewelry, stick to small, casual items and give them only to members of the same sex unless the gift is being given by a group.
The key to remember when giving jewelry is that some items may be interpreted as a romantic gesture, especially if the jewelry is expensive. The best jewelry items to give are inexpensive or moderately priced watches (including pocket watches) or simple, trendy bracelets or pins. Pearls, diamonds and gemstones are generally not a good idea if the gift is intended as a casual gesture.
7. Flowers: Do not give roses. It is better to give poinsettias, “lucky” bamboo, or other plants instead of flowers. They last longer and cannot be interpreted as a romantic gesture.
Casual flowers like daisies, wildflowers, or bulbs the turn into blooms are also fine. (Hint: No one really likes a chia pet.)
8. Cash: Never give your boss or a co-worker cash (but gift cards are acceptable). Cash should only be given by the company or employer when it is given as a taxable bonus, not as a personal gift.
Business Gifts Etiquette Tips: Giving no gift at all can be better than giving the wrong gift. A good rule of thumb is to ask yourself if the gift is something you would let a child see (even if they would not enjoy the gift itself). If you would not let a child see the gift, it may not be appropriate to give to someone at work.
MY THOUGHTS
I agree - giving no gift at all is better than giving the wrong gift. This is a very valuable business etiquette tip on gift giving. I guess a basic rule would be to be more discerning - consider the lifestyle, likes and dislikes of the person you're giving the gift to. This business etiquette tips on gift giving at work clearly suggests considering our relationship with the recipient.
business etiquette for corporate events
Business Etiquette for Corporate Events
Useful Tips for Good Manners at Meetings and Social Events
By Rob Hard, About.com
Appropriate business etiquette is expected of everyone, especially at corporate events. However, few are trained in the art of good manners. That means most people learn meeting etiquette and how to conduct themselves at business events “on the job.”
Of course, not everyone is completely at ease with knowing whether they are conveying proper business etiquette to corporate hosts, colleagues and other guests.
Keep in mind, the purpose of etiquette is to create an environment that allows everyone to feel comfortable. The following Q&A provides some business etiquette tips for meeting environments.
1. When should you respond to an RSVP?
Event invitations will provide most of the important information of an event, including details about the host, type of event, purpose (even as much as a brief agenda), location, time, specific instructions, and – of course – the RSVP.
Events today rely on a variety of RSVP options, including email, phone, mail in cards, and more. It is important for guests to respond quickly when they receive an invitation, and it’s best to respond within a week. If you must decline at the last minute, please notify the host prior to the event or first thing the next day with sincere regrets.
2. What should you wear to an event?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
* Business attire (suits and dresses)
* Black tie/black tie optional (more formal evening wear)
* Business casual (trousers/khakis with long sleeve shirts)
* Jackets and ties required (as instructed)
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
3. When should you arrive for an event?
The event host spends significant time and resources to plan and execute an event, so most people know the answer to this question: be on time! If you are a representative of the host, the answer is that you should arrive up to 30 minutes early (you will be given a time, show up when requested).
If you are a guest, understand that the organizer has been selective with the invitation list. Many invitations will include a brief agenda that highlights when guests may arrive for the event, typically providing a window of 15 to 30 minutes for registration and welcome reception times.
Also, it’s important to stay as long as possible or to the conclusion of an event.
4. When should you extend a handshake at an event?
Always upon arrival and departure. This is an easy rule that few people violate. Greet everyone with a firm, sincere handshake, a friendly smile and direct eye contact. However, when approaching a group of individuals, it’s important to note that guests should always shake the hand of the host first.
Of course, there are scenarios when handshake greetings aren’t possible, such as when both hands are full. In those situations, either party may nod and use some sort of other body gesture to convey the greeting.
5. How should you introduce people in a group at an event?
Most people will find themselves at some point introducing various individuals at an event, especially when they are the ones who will be expected to know all parties. But what’s the order of introductions? Simply remember to rules:
* Introduce lower ranking individuals to higher ranking individuals.
* Remember to include titles (e.g., Dr., Judge, etc.) and name prefix (e.g., Mr., Mrs. Ms.).
6. What should you talk about at the event?
It’s important to have strong listening (don’t interrupt) and conversation skills in group situations. This means maintaining open body language (stand up or sit up straight, don’t cross arms, and maintain good eye contact) and showing interest in what others have to say.
Contribute to conversations by being able to speak to a variety of subjects, find topics of mutual interest and avoid correcting what others have to say. Make sure to involve everyone in the group in the discussion (and not just one or two). Encourage people to talk about themselves, and be graceful when providing and/or accepting compliments.
It’s unfortunate to add the following, but necessary for some: avoid the use of foul language and slang in conversations.
7. What shouldn't you talk about at the event?
Just as it’s important to understand what to talk about, there are several topics that should generally be avoided:
* Personal finance topics
* Personal health topics (yours and others)
* Divisive topics
* Gossip
8. When should you defer extra courties (deference) to others at an event?
It may sound old fashioned, but it’s very important to let people know that you hold them in high esteem. And the act will usually not go unnoticed by the recipient. Several examples (but certainly not an all inclusive list) of when deference is important at an event:
* Follow the lead of others (e.g., host) to know when/where to sit.
* Hold doors for others.
* Don’t assume empty seats are available.
* Allow others to take the better seat.
* Wait to speak until others acknowledge you.
* Wait for the host before taking a first drink.
* Wait to eat until after everyone is served and the host has begun.
9. What other business etiquette rules should be kept in mind?
* Never drink more than two alcoholic drinks.
* Allow the event host to make the first toast.
* Notify hosts of any dietary restrictions prior to an event.
* Understand how to use flatware (eat outside in).
* Glassware is placed to the right.
* Bread plates will be placed to the left.
* Place the fork and knife in the 4:00 position when finished.
* Place napkins on the chair seat or arm when briefly stepping away.
* Research the event topic and venue before arriving.
* Thank the host in person prior to leaving.
* Send a “thank you” note to the host within a week.
10. What should you wear to an event?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
* Business attire (suits and dresses)
* Black tie/black tie optional (more formal evening wear)
* Business casual (trousers/khakis with long sleeve shirts)
* Jackets and ties required (as instructed)
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
11. What should you wear to an event?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
* Business attire (suits and dresses)
* Black tie/black tie optional (more formal evening wear)
* Business casual (trousers/khakis with long sleeve shirts)
* Jackets and ties required (as instructed)
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
MY THOUGHTS
Wow!!! I should have read this years ago. This would have helped in our planning of events and we could have avoided certain problems. These business etiquette tips will certainly go a long way. I like the "what to talk about" part. Sometimes we get carried away, especially when we are with people we are familiar with. Business etiquette for corporate events should be part of the orientation we provide our conference staff. or all staff for that matter.
Useful Tips for Good Manners at Meetings and Social Events
By Rob Hard, About.com
Appropriate business etiquette is expected of everyone, especially at corporate events. However, few are trained in the art of good manners. That means most people learn meeting etiquette and how to conduct themselves at business events “on the job.”
Of course, not everyone is completely at ease with knowing whether they are conveying proper business etiquette to corporate hosts, colleagues and other guests.
Keep in mind, the purpose of etiquette is to create an environment that allows everyone to feel comfortable. The following Q&A provides some business etiquette tips for meeting environments.
1. When should you respond to an RSVP?
Event invitations will provide most of the important information of an event, including details about the host, type of event, purpose (even as much as a brief agenda), location, time, specific instructions, and – of course – the RSVP.
Events today rely on a variety of RSVP options, including email, phone, mail in cards, and more. It is important for guests to respond quickly when they receive an invitation, and it’s best to respond within a week. If you must decline at the last minute, please notify the host prior to the event or first thing the next day with sincere regrets.
2. What should you wear to an event?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
* Business attire (suits and dresses)
* Black tie/black tie optional (more formal evening wear)
* Business casual (trousers/khakis with long sleeve shirts)
* Jackets and ties required (as instructed)
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
3. When should you arrive for an event?
The event host spends significant time and resources to plan and execute an event, so most people know the answer to this question: be on time! If you are a representative of the host, the answer is that you should arrive up to 30 minutes early (you will be given a time, show up when requested).
If you are a guest, understand that the organizer has been selective with the invitation list. Many invitations will include a brief agenda that highlights when guests may arrive for the event, typically providing a window of 15 to 30 minutes for registration and welcome reception times.
Also, it’s important to stay as long as possible or to the conclusion of an event.
4. When should you extend a handshake at an event?
Always upon arrival and departure. This is an easy rule that few people violate. Greet everyone with a firm, sincere handshake, a friendly smile and direct eye contact. However, when approaching a group of individuals, it’s important to note that guests should always shake the hand of the host first.
Of course, there are scenarios when handshake greetings aren’t possible, such as when both hands are full. In those situations, either party may nod and use some sort of other body gesture to convey the greeting.
5. How should you introduce people in a group at an event?
Most people will find themselves at some point introducing various individuals at an event, especially when they are the ones who will be expected to know all parties. But what’s the order of introductions? Simply remember to rules:
* Introduce lower ranking individuals to higher ranking individuals.
* Remember to include titles (e.g., Dr., Judge, etc.) and name prefix (e.g., Mr., Mrs. Ms.).
6. What should you talk about at the event?
It’s important to have strong listening (don’t interrupt) and conversation skills in group situations. This means maintaining open body language (stand up or sit up straight, don’t cross arms, and maintain good eye contact) and showing interest in what others have to say.
Contribute to conversations by being able to speak to a variety of subjects, find topics of mutual interest and avoid correcting what others have to say. Make sure to involve everyone in the group in the discussion (and not just one or two). Encourage people to talk about themselves, and be graceful when providing and/or accepting compliments.
It’s unfortunate to add the following, but necessary for some: avoid the use of foul language and slang in conversations.
7. What shouldn't you talk about at the event?
Just as it’s important to understand what to talk about, there are several topics that should generally be avoided:
* Personal finance topics
* Personal health topics (yours and others)
* Divisive topics
* Gossip
8. When should you defer extra courties (deference) to others at an event?
It may sound old fashioned, but it’s very important to let people know that you hold them in high esteem. And the act will usually not go unnoticed by the recipient. Several examples (but certainly not an all inclusive list) of when deference is important at an event:
* Follow the lead of others (e.g., host) to know when/where to sit.
* Hold doors for others.
* Don’t assume empty seats are available.
* Allow others to take the better seat.
* Wait to speak until others acknowledge you.
* Wait for the host before taking a first drink.
* Wait to eat until after everyone is served and the host has begun.
9. What other business etiquette rules should be kept in mind?
* Never drink more than two alcoholic drinks.
* Allow the event host to make the first toast.
* Notify hosts of any dietary restrictions prior to an event.
* Understand how to use flatware (eat outside in).
* Glassware is placed to the right.
* Bread plates will be placed to the left.
* Place the fork and knife in the 4:00 position when finished.
* Place napkins on the chair seat or arm when briefly stepping away.
* Research the event topic and venue before arriving.
* Thank the host in person prior to leaving.
* Send a “thank you” note to the host within a week.
10. What should you wear to an event?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
* Business attire (suits and dresses)
* Black tie/black tie optional (more formal evening wear)
* Business casual (trousers/khakis with long sleeve shirts)
* Jackets and ties required (as instructed)
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
11. What should you wear to an event?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
* Business attire (suits and dresses)
* Black tie/black tie optional (more formal evening wear)
* Business casual (trousers/khakis with long sleeve shirts)
* Jackets and ties required (as instructed)
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
MY THOUGHTS
Wow!!! I should have read this years ago. This would have helped in our planning of events and we could have avoided certain problems. These business etiquette tips will certainly go a long way. I like the "what to talk about" part. Sometimes we get carried away, especially when we are with people we are familiar with. Business etiquette for corporate events should be part of the orientation we provide our conference staff. or all staff for that matter.
Monday, August 24, 2009
business etiquette awareness
Business Etiquette: To tweet or not to tweet
Tips for managing social media communications in the workplace
by Karri Sandino
LEXINGTON, KY - Temptation hits. You're at your desk, taking a break and you want to send a few innocent tweets on Twitter. And maybe post that video of the office softball team party on YouTube.
Before you do, ask yourself, "Is this really appropriate?"
It's no trivial question; today's social media tools — Twitter, YouTube, LinkedIn, Facebook and others — are fast, easy and ubiquitous. Most importantly, almost anyone can read what you write — including your boss.
Participation is enormous and growing. Visits to Twitter, for example, jumped from 7.9 million in February 2009 to 22.9 million in June 2009, reports web analytics firm Compete.com. By comparison, USA Today and New York Times Web sites each attract about 16 million monthly visitors.
Tweet with care
humana
advertisement
Even as we continue to wrestle with the foibles of e-mail — misspellings, miscommunications and reply-all catastrophes — these new tools aren't here to complicate our communication activities.
Rather than find out the hard way, think twice about what you tweet or post. Review or ask about your organization's policies for social media or online communication.
Local printer and imaging technology firm, Lexmark International, Inc., focuses on educating employees about corporate expectations for their online communications, said Jerry Grasso, vice president of corporate communications at Lexmark. "We ask employees to think about how any comment they make will reflect on Lexmark and provide guidelines," he said.
Here are a few more tips for managing social media in the workplace:
• Mind your meetings. Avoid using your phone during meetings and consider leaving it at your desk. Tweeting is not the same as doodling in the margins as you listen. Your coworkers — or worse yet, potential clients — could think you're ignoring them.
• What's your social media manifesto? Don't shy away from creating your own social media guidelines tailored to your specific job, work habits and lifestyle. For example, if you're not sure you're comfortable having coworkers, clients or your boss join you on Facebook, you could learn to adjust your privacy settings, or invite them to join you on LinkedIn instead and explain that you're saving Facebook for family and friends. Then be consistent by treating future invitations in the same way.
• If you can't say something nice, don't say anything. Steer clear of criticizing your employer. Instead, consider applying the same business-friendly approach to social media that you do to work e-mail.
• Words travel fast — especially on the Web. Keep in mind that your employer could hold you responsible for any negative perceptions resulting from something you've written. Assume that every word you write online could eventually make its way back to your boss and the CEO of your company. Sarah Pitt, corporate human resources officer with Forcht Group, said, "Social media has been useful for recruiting as an organization. But as a human resources person, I would tell employees to be careful about what they post. If we found out that someone posted something negative or potentially damaging about the company, there could be disciplinary action."
• Remember how wide your audience can be. Speaking of recruiting, keeping your posts free from inappropriate information, photos and videos is essential for job seekers. Take time to spiff up on your online presence. Even among followers or friends, use sensitivity and plain old common sense. If you just received a raise, for example, don't tweet about going out to celebrate. Many of your colleagues, who may not be getting raises, could see your tweet.
Businesses with social media guidelines
Passing trend or not, numerous businesses have already committed to reaping the benefits of the word-of-mouth connections that Twitter and Facebook can cultivate. Think of your favorite local business, and you'll probably find them there. According to news and ad monitoring service VMS, Twitter is capable of generating about $48 million worth of marketing action, or about three billion impressions in 30 days.
For those interested in developing a social media policy, grab a few tips from several national brands.
The Associated Press wrote in a memo to employees, "The bottom line is that the company supports social networking as a personal and professional tool, but expects employees to bear in mind how their actions might reflect on the AP … We all represent the AP, and we all must protect its reputation."
With a nod to common sense, Cisco Systems encourages employees to consult its policy, saying, "If you are writing about Cisco business where you have responsibility, you may wish to make sure your manager is comfortable with your taking that action."
Wal-Mart's Twitter policy, posted on its Web site, helps consumers identify designated Wal-Mart twitterers. It reads, "While many of our 2.2 million associates around the world are using Twitter and other social networks, all official Wal-Mart Stores, Inc., Twitter users will be identified on this landing page and will have a link back to this page (http://walmartstores.com/9179.aspx) from their Twitter profile." It adds this disclaimer, "Nothing in any Twitter page constitutes a binding representation, agreement or an endorsement on the part of Wal-Mart."
In other words, feel free to post, but consider your reputation and your employer's point of view first.
WHAT I HAVE TO SAY!
Well, this article about business etiquette should make us stop and think for awhile before writing anything on the social networks. The social networks are so "free" we can get carried away. I guess the key in business etiquette when using social networks is discernment and discretion. Use the message boxes which are more private than writing on the walls!
Tips for managing social media communications in the workplace
by Karri Sandino
LEXINGTON, KY - Temptation hits. You're at your desk, taking a break and you want to send a few innocent tweets on Twitter. And maybe post that video of the office softball team party on YouTube.
Before you do, ask yourself, "Is this really appropriate?"
It's no trivial question; today's social media tools — Twitter, YouTube, LinkedIn, Facebook and others — are fast, easy and ubiquitous. Most importantly, almost anyone can read what you write — including your boss.
Participation is enormous and growing. Visits to Twitter, for example, jumped from 7.9 million in February 2009 to 22.9 million in June 2009, reports web analytics firm Compete.com. By comparison, USA Today and New York Times Web sites each attract about 16 million monthly visitors.
Tweet with care
humana
advertisement
Even as we continue to wrestle with the foibles of e-mail — misspellings, miscommunications and reply-all catastrophes — these new tools aren't here to complicate our communication activities.
Rather than find out the hard way, think twice about what you tweet or post. Review or ask about your organization's policies for social media or online communication.
Local printer and imaging technology firm, Lexmark International, Inc., focuses on educating employees about corporate expectations for their online communications, said Jerry Grasso, vice president of corporate communications at Lexmark. "We ask employees to think about how any comment they make will reflect on Lexmark and provide guidelines," he said.
Here are a few more tips for managing social media in the workplace:
• Mind your meetings. Avoid using your phone during meetings and consider leaving it at your desk. Tweeting is not the same as doodling in the margins as you listen. Your coworkers — or worse yet, potential clients — could think you're ignoring them.
• What's your social media manifesto? Don't shy away from creating your own social media guidelines tailored to your specific job, work habits and lifestyle. For example, if you're not sure you're comfortable having coworkers, clients or your boss join you on Facebook, you could learn to adjust your privacy settings, or invite them to join you on LinkedIn instead and explain that you're saving Facebook for family and friends. Then be consistent by treating future invitations in the same way.
• If you can't say something nice, don't say anything. Steer clear of criticizing your employer. Instead, consider applying the same business-friendly approach to social media that you do to work e-mail.
• Words travel fast — especially on the Web. Keep in mind that your employer could hold you responsible for any negative perceptions resulting from something you've written. Assume that every word you write online could eventually make its way back to your boss and the CEO of your company. Sarah Pitt, corporate human resources officer with Forcht Group, said, "Social media has been useful for recruiting as an organization. But as a human resources person, I would tell employees to be careful about what they post. If we found out that someone posted something negative or potentially damaging about the company, there could be disciplinary action."
• Remember how wide your audience can be. Speaking of recruiting, keeping your posts free from inappropriate information, photos and videos is essential for job seekers. Take time to spiff up on your online presence. Even among followers or friends, use sensitivity and plain old common sense. If you just received a raise, for example, don't tweet about going out to celebrate. Many of your colleagues, who may not be getting raises, could see your tweet.
Businesses with social media guidelines
Passing trend or not, numerous businesses have already committed to reaping the benefits of the word-of-mouth connections that Twitter and Facebook can cultivate. Think of your favorite local business, and you'll probably find them there. According to news and ad monitoring service VMS, Twitter is capable of generating about $48 million worth of marketing action, or about three billion impressions in 30 days.
For those interested in developing a social media policy, grab a few tips from several national brands.
The Associated Press wrote in a memo to employees, "The bottom line is that the company supports social networking as a personal and professional tool, but expects employees to bear in mind how their actions might reflect on the AP … We all represent the AP, and we all must protect its reputation."
With a nod to common sense, Cisco Systems encourages employees to consult its policy, saying, "If you are writing about Cisco business where you have responsibility, you may wish to make sure your manager is comfortable with your taking that action."
Wal-Mart's Twitter policy, posted on its Web site, helps consumers identify designated Wal-Mart twitterers. It reads, "While many of our 2.2 million associates around the world are using Twitter and other social networks, all official Wal-Mart Stores, Inc., Twitter users will be identified on this landing page and will have a link back to this page (http://walmartstores.com/9179.aspx) from their Twitter profile." It adds this disclaimer, "Nothing in any Twitter page constitutes a binding representation, agreement or an endorsement on the part of Wal-Mart."
In other words, feel free to post, but consider your reputation and your employer's point of view first.
WHAT I HAVE TO SAY!
Well, this article about business etiquette should make us stop and think for awhile before writing anything on the social networks. The social networks are so "free" we can get carried away. I guess the key in business etiquette when using social networks is discernment and discretion. Use the message boxes which are more private than writing on the walls!
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